Hello, we have two lots of good news and some not so good news for you!
We'll start with the not so good news. The following pre-orders have been delayed due to staff shortage at Cobi. We hope they will arrive week commencing 13th April and we'll update you as soon as we know they are on their way:
Now for the good news!
COBI informed us this week that they WILL send out missing pieces again - hurrah. You can either submit your request via their website:
Or let us know at email@example.com and we can do it for you. The advantage of us doing it, is we can follow up with them if necessary.
We often have customers ask us if they can order spare parts through us because of the high shipping costs from Poland, but so far we've not been able to do so. However, we have decided to find a way - by paying the shipping costs for you!
So, if you have any broken or spare parts you would like us to add to our order, please let us know in the next few days. When they arrive, we will send you an invoice for the cost of the part(s) plus a small amount to cover our UK postage, or if you have placed an order with us we will add them to it and remove additional postage costs.
NOTE FOR OUR INTERNATIONAL CUSTOMERS: If you are ordering from outside of the UK, we will only send spare parts to you if you are ordering a set at the same time.
Please let us have your spare part requests by NOON ON MONDAY 6TH APRIL. Please also follow the guidelines below to make the process as simple as possible for me to co-ordinate my end:
Email subject line: SPARE PARTS
In the main body of the email please include a website link to the product page on the cobi.pl website i.e: https://cobi.pl/en/blocks-by-piece/general-spare-parts/
For example, if you wish to purchase a couple of three-bladed propellers, you would include these details:
2x Three-bladed propellers:
If you have any questions please drop me an email at: firstname.lastname@example.org. We will select the fastest courier option so the pieces will hopefully arrive within 2 to 5 working days.
If this plan works out then we will be happy to make regular orders for spare parts on behalf of our customers. If you have any feedback please get in touch.
Zoë & the AWESOME Bricktanks team
A few reminders:
- DISCOUNT CODES: When you sign up to a free BrickTanks account you automatically earn Panzer Points which eventually add up to discount codes which you can redeem against future orders. There is also an automatic 10% gift bundle discount applied when you purchase 5 or more smaller sets at less than £15 each.
- PRICE-MATCHING: If you find a Cobi set we stock cheaper and available elsewhere including P&P, please email us and we'll do our best to price match for you: email@example.com
- MISSING PIECES? No problem, we can help!
- SALES: Check out our SALES page!
- DISCONTINUED SETS: Don't miss out: double check which sets COBI has informed us they are discontinuing HERE.
- EARLY BIRD PRE-ORDERS: Place your super early PRE-ORDERS HERE.
- BE PART OF THE COMMUNITY: COBI is still relatively unknown in the UK please help us spread the word! Please email us high quality photos of your sets and we will share them on our website and social media accounts
- OVER 390 REVIEWS: Thank you to everyone who takes the time to leave reviews, we are very grateful. We also really appreicate google reviews, as well as plugs and recommendations on Facebook :)