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Royal Mail Safe Place Instructions
We had a couple of cases where Royal Mail deliveries were left in less-than-helpful locations. If you haven’t specified a ‘Safe Place’, parcels can end up being left almost anywhere the postie considers suitable. Alternatively, you can choose the option to have no Safe Place at all, which should prevent parcels from being left unattended.
Unfortunately, if a parcel goes missing and no Safe Place preference has been registered through the Royal Mail app, it’s very unlikely we’ll receive compensation from Royal Mail.
To help avoid this, please make sure you’ve either set up a Safe Place — or selected the option to have no Safe Place — before placing an order. It helps us hold Royal Mail accountable if something goes wrong.
The Royal Mail app works in real time, so for example, if your safe place is normally a neighbour at number 22, that you know is currently away, then you can update it to the neighbour at number 26, you can do this even after a parcel has been dispatched by the sender.