I'll try to keep this as brief as possible as there is a lot to fit in. We hope you and your family are keeping well and staying sane - can't believe we are entering week 5 of the lockdown!
We are still super busy and in the middle of moving premises, but thankfully only next door, so thank you for understanding if we can't respond to calls and emails as fast as usual. Orders continue to be shipped as normal.
GRAF ZEPPLIN LIMITED EDITION SETS
Congratulations if you were one of the lucky people to have their name picked to reserve one of ten sets. They are due for release at the end of April, so I will invoice you once we know they are on their way from Poland. The standard version will be in plentiful supply and will be released in May:
Thanks to customer feedback, we are now using a bright red 'Pre-order Me' button to make it clearer when you are pre-ordering a set - please also check the product description to find out when a set is due in stock - I update these as soon as COBI informs us of a change. There were some teething issues with the new buttons last week, but hopefully we've resolved them now. So sorry, if you thought you had ordered a set only to find out it was actually a pre-order, and not due in stock for a while. If in doubt, please email firstname.lastname@example.org and we can check the status of your order for you.
DELAYED SET RELEASES
COBI informed us this week that unfortunately the following sets will be released later than expected:
PLEASE NOTE: If you are unsure of when a pre-ordered set is due for release, please check individual product pages for updates.
SPARE PARTS & WEAPONS
Feel free to check out our new COBI Spare Parts and Weapons collections! Believe me, when all the bits and pieces arrived last week along with three pallets of COBI sets, Neil was cursing my name! So huge thanks to him for the sterling effort of sorting, organising and listing all the items on the website.
Supplying spares is an experiment for us so please let us know any feedback and if we can, we will continue to order spare parts from COBI for you so you don't have to pay the high shipping costs.
If you requested parts from us a few weeks ago, hopefully we now have them in stock (if they were available on the COBI website) so please feel free to order what you need.
ARRIVING NEXT WEEK:
SOLD OUT BUT BACK IN STOCK BY THIS WEDNESDAY
'NEW TO US' YOUNGTIMER SETS
On customer request, we are expanding our selection of Youngtimers brick car sets also due in stock by this Wednesday:
Phew - that was a long update so thank you for sticking with me if you got this far!
Please let us know if you have any questions or feedback at email@example.com or phone 07875587998 and I will get back to you as soon as possible.
Take care and thank you for your support
Zoë & the team
A few reminders:
- DISCOUNT CODES: When you sign up to a free BrickTanks account you automatically earn Panzer Points which eventually add up to discount codes which you can redeem against future orders. There is also an automatic 10% gift bundle discount applied when you purchase 5 or more smaller sets at less than £15 each.
- PRICE-MATCHING: If you find a Cobi set we stock cheaper and available elsewhere including P&P, please email us and we'll do our best to price match for you: firstname.lastname@example.org
- GIFT CARDS are available.
- MISSING PIECES? No problem, we can help!
- NEW COBI Spare Parts and Weapons collections.
- SALES: Check out our SALES page!
- DISCONTINUED SETS: Don't miss out: double check which sets COBI has informed us they are discontinuing HERE.
- EARLY BIRD PRE-ORDERS: Place your super early PRE-ORDERS HERE.
- BE PART OF THE COMMUNITY: COBI is still relatively unknown in the UK (although that seems to be changing thanks to the current lockdown!) please help us spread the word. Please email us high quality photos of your sets and we will share them on our website and social media accounts
- OVER 400 REVIEWS: Thank you to everyone who takes the time to leave us such amazing reviews, we are extremely grateful. We also really appreicate reviews on google, as well as plugs and recommendations on Facebook :)